Patient Satisfaction
Patient feedback, HCAHPS-style scores, and service quality analytics
Overall CSAT
4.2 / 5
↑ vs last month
NPS Score
62
Promoter zone (> 50)
Responses
785
This month
Critical Feedback
14
Needs response
Department Scores
Experience Dimensions
Recent Feedback
OPD — Cardiology · 22 Jun 2026
★★★★★
Responded
Dr. Iyer was thorough and compassionate. Zero wait time today.
Emergency · 22 Jun 2026
★★★★★
Pending
Waited 40 minutes before anyone triaged my mother. Very distressing.
Cafeteria · 21 Jun 2026
★★★★★
Responded
Food was lukewarm. Limited vegetarian options available.